Notice Regarding Extreme Weather Emergencies

This communication is to notify you that Northwest Harris County Municipal Utility District No. 28, your retail water and sanitary sewer provider is:

  • prohibited from imposing late fees or disconnecting retail water or sewer service for nonpayment of bills that are due during an extreme weather emergency until after the emergency is over;
  • required to offer a payment schedule to a customer who requests such a schedule for unpaid bills due during an extreme weather emergency; and
  • prohibited from disconnecting retail water or sewer service for nonpayment of bills due during an extreme weather emergency until after a payment schedule has been offered and the customer has either declined to accept the payment schedule in a timely fashion or violated the terms of the payment schedule.

For purposes of this communication, an “extreme weather emergency” is defined as a period beginning when the previous day’s highest temperature in an area did not exceed 28 degrees Fahrenheit and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for that area.  An extreme weather emergency is over on the second business day the temperature exceeds 28 degrees Fahrenheit.

Aviso Sobre Emergencias Climáticas Extremas

Esta comunicación es para notificarle que su proveedor de agua y alcantarillado sanitario Northwest Harris County Municipal Utility District No. 28 es:

  • prohibido imponer cargos por demora o desconectar el servicio de agua o alcantarillado por falta de pago de las facturas que vencen durante una emergencia climática extrema hasta después de que termine la emergencia;
  • obligado a ofrecer un plan de pago a un cliente que solicite dicho acuerdo para las facturas adeudadas durante una emergencia climática extrema; y
  • prohibido desconectar el servicio de agua o alcantarillado por falta de pago de facturas adeudadas durante una emergencia climática extrema hasta que se haya ofrecido un plan de pago y el cliente se haya negado a aceptar el plan de pago de manera oportuna o haya violado los términos del plan de pago.

A los fines de este comunicado, una “emergencia climática extrema” se define como un período que comienza cuando la temperatura más alta del día anterior en un área no superó los 28 grados Fahrenheit y se pronostica que la temperatura permanecerá en ese nivel o por debajo de este durante las próximas 24 horas. de acuerdo con los informes del Servicio Meteorológico Nacional más cercano para esa área. Una emergencia climática extrema termina el segundo día hábil en que la temperatura supera los 28 grados Fahrenheit.

New Trash Collection Provider

RESIDENTS OF NORTHWEST HARRIS COUNTY MUD NO. 28

EFFECTIVE NOVEMBER 1

BEST TRASH is your new trash collection provider

CART DELIVERY WILL BEGIN LAST WEEK OF OCTOBER

**LEAVE EXISTING CARTS EMPTY AT THE CURB TO BE COLLECTED**

PLEASE HAVE TRASH OUT BY 7:00AM

TRASH: On each regularly scheduled collection day, Best Trash will collect residential refuse located at the curbside in the existing roll-out carts.  Please place the carts per the diagram below.  Residents are restricted to one cart for refuse and are encouraged to confine refuse to the cart.

EXCLUDED ITEMS: dirt, rocks, bricks, tile, concrete, tires, batteries, motor oil, cooking oil, waste generated by a private contractor or any materials or items deemed hazardous materials.   Please do not dispose of gasoline, motor oil, paints, cooking oil, or any other liquid items in a container that are not visible to Best Trash personnel.  If such items result in spillage that causes a stain, Best Trash is not responsible for the cleanup.  Best Trash will leave a tag explaining the reason for any non-collected item(s).

HEAVY TRASH: Trees, shrubs, brush trimmings and fencing must be no larger than 4 inches in diameter, no more than 4 feet long, tied in bundles not exceeding 40 pounds. The tied bundles are required to allow quick pick-up and size limitations are required to avoid damaging the equipment in the compacting process.  Items such as appliances, furniture, mattresses, carpet (up to 1 room of carpet, cut less than 4 feet wide, tied in bundles not exceeding 40 pounds), will be picked up on both garbage collection days.  By Federal Law, refrigerators, freezers, and any other items containing Freon must be drained of Freon and have an accompanying bill to validate such service was performed.

CART CARE: Best Trash will replace any carts that are defective or otherwise become unusable due to normal wear and tear.  Lost or stolen carts can be replaced for $65.00 each by calling Best Trash.

HOLIDAY SCHEDULE: If your regular trash collection day falls on a holiday (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day or Christmas Day) the collection will be made on the next regularly scheduled collection day.

PHONE 281-313-2378, WEBSITE www.best-trash.com